The NSP Mountain Host
Guest expectations regarding customer service at ski areas have changed. Now more than ever, first-rate service is essential to the ski vacation experience. As a result, mountain host and “ambassador” programs have become a vital addition to ski area staff and are common at resorts across America. These groups include both paid and volunteer skiers and snowboarders who interact with guests on the hill to promote safety and provide customer service. Mountain hosts play an important role; they represent a ski resort and often set the tone for the guest experience.
Mountain hosts utilize a variety of characteristics that can be an extension of traditional ski patrol duties: great communication skills, an understanding of slope safety issues, a desire to help the guest, and a love of the outdoors. The National Ski Patrol introduced its Mountain Host Program several years ago as one more tool to promote slope safety.
Initially, the NSP Mountain Host Program was available only to individual members; however, during the 2007/08 ski season, group (unit) memberships became available, with Wyoming's Jackson Hole Mountain Resort registering the first team of NSP Hosts in early 2008. Other ski areas have followed suit. This exciting development provides the opportunity for standard Mountain Host training nationwide and affiliates these groups with the NSP brand, which has represented service and safety since 1938.
NSP Mountain Hosts receive an array of member benefits, including medical training and discounts on gear from NSP sponsors. (Excluding Patagonia)
For more information on the National Ski Patrol Mountain Host Program, or to get a unit or individual application, contact Cheri Overton at firstname.lastname@example.org or (303) 988-1111.